Refund policy

Return and Refund Policy for HDTech Repair

Effective Date: 06/01/2026 

HDTech Repair (“we”, “our”, or “us”) is committed to delivering quality repair services for out-of-warranty JBL and Harman family products. This Return and Refund Policy outlines the conditions and procedures for returns, refunds, and related matters.

1. Eligibility for Returns and Refunds

We accept return or refund requests under the following conditions:

  • The repair was completed but the device remains non-functional due to the same issue we repaired

  • You received the wrong service or wrong device

  • Your request is made within 30 days of service completion or product delivery

If the failure is due to our work, we will re-repair at no cost or issue a full refund — at our discretion based on the situation.

Not eligible for refunds:

  • Issues unrelated to the original repair

  • Damage caused by misuse, accidental drops, or water exposure after repair

  • Devices with evidence of unauthorized tampering after repair

 

 

2. Non-Refundable Diagnostic and Service Fees

  • All diagnostic fees are non-refundable, even if you decline the repair after evaluation

  • If a device is deemed non-repairable or economically unfeasible to fix, only the diagnostic fee will be charged

  • Services performed after customer-declined recommended repairs (partial fixes) are non-refundable

 

 

3. Repair Warranty

We provide a 90-day limited warranty on parts and labor for all completed repairs.


Covered:


  • Defects in replacement parts

  • Workmanship failures related to the original repair


Not covered:


  • New or unrelated damage after repair

  • Water exposure, physical abuse, or drops

  • Unauthorized tampering after repair


Parts disclosure: Replacement parts may be new or refurbished components, subject to availability. You will be informed of part type on your service estimate before work begins.


 

 

4. Liability for In-Facility Damage

HDTech Repair takes full responsibility for damage caused to your device during the repair process. If your device is damaged while in our care, we will repair the damage at no cost or provide appropriate compensation.


 

 

5. Shipping and Packaging

  • Customers are responsible for properly packaging their device and covering shipping costs to our facility

  • If the repair failure is attributable to HDTech Repair, we will cover return shipping costs

  • In all other cases, return shipping is the customer's responsibility

  • HDTech Repair is not liable for loss or damage in transit — we recommend insuring your shipment and using a trackable method


Walk-in customers: This policy applies equally to in-store drop-offs. Repaired devices must be picked up within the timeframe outlined in Section 6.


 

 

6. Refund Process

If your request meets eligibility requirements:


  1. Contact us (see Section 9) with your order/service number and description of the issue

  2. We will respond within 5 business days with approval or rejection

  3. Approved refunds are processed within 7–10 business days to your original payment method


 

 

7. Unclaimed or Abandoned Devices

Devices not claimed or paid for within 60 days of service completion will be considered abandoned.


HDTech Repair will send written notice to your last known address or email. If the device remains unclaimed 30 days after notice, we reserve the right to recycle, resell, or dispose of the property to recover costs, in accordance with applicable California law governing abandoned personal property.


 

 

8. Custom and Non-Refundable Services

The following are non-refundable in all circumstances:


  • Custom or specialty repairs

  • Services involving hazardous materials

  • Devices damaged beyond reasonable repair scope


 

 

9. Dispute Resolution

We want to resolve any issue directly and quickly. Please contact us first — most concerns can be resolved within 1–2 business days.

If a dispute cannot be resolved in good faith, it will be subject to binding arbitration in Los Angeles County, CA, under the laws of the State of California. Class action rights are waived to the extent permitted by law.


 

 

10. Contact Us

Email: info@hdtech-solutions.com
Phone: 626-964-1300
Mailing Address:
HDTech Repair — Attn: Returns Dept.
19935 E Walnut Dr N
Walnut, CA 91789
United States


 

 


By using our services, you agree to the terms of this policy.